Stays “close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance
The blood connection free#
Maintains facility appearance (organization and cleanliness of store front donor areas) by assuring that all store front l areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)Įnsures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformancesĬommunicates the TBC vision of donor experience to patronsĬapable of conveying the organizational valuesĬapable of conveying the operational missionĮngages donors in conversation and makes them feel important Selects proper material for blood collectionĮscorts donor through next phase of collection and ensures proper handoff to collections team member Performs the donor health history and physical assessment according to current standard operating procedures Screens prospective donors through medical history, mini physical, and testing results
The blood connection verification#
Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experienceĪssesses donor eligibility by performing computer verification Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
This position supports donor centers and mobile operations. While not desirable and is avoided when possible, this role must be able to adapt to a work schedule that may change with less than 24 hours’ notice. A Donor Services Technician must be able to work varied hours including working some weekends. This role must have excellent customer service skills and a presentable appearance. As the first impression of the organization, the Donor Services Technician must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection. A Donor Services Technician registers, performs donor history, and completes donor physical assessment from allogeneic donors and if applicable, autologous, directed, and therapeutic donors in accordance to departmental SOPs and regulatory standards. The overall objective of a Donor Services Technician is to enhance and maximize the donor experience. We offer a generous benefits package including a great 401k match, tuition reimbursement, yearly increases, company bonus, and 24 days PTO!
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